How to Modernise Legacy Kiosks Without Replacing Hardware

Most businesses that offer self-service options have already invested in machines, screens, and hardware. ATMs, cash deposit machines, SIM kiosks, they’re everywhere. And in most cases, the hardware still works perfectly fine. The problem is, these machines are often locked into doing one thing because of the software they run.

The truth is, you don’t need to rip out your existing kiosks to offer better, smarter services. You just need better software.

A lot of older kiosks were designed for one job. Withdraw cash. Pay a bill. Deposit a cheque. But customer expectations have moved on. People now want convenience, personalisation, and options. Your machines should be able to keep up.

The issue isn’t with the physical hardware. It’s with the old, inflexible software running it.

What’s Actually Possible with a Software Upgrade

Here’s what you can unlock just by modernising the software on your existing kiosks:

• Add new services: bill payments, top-ups, loyalty rewards, balance checks, mobile wallet transactions.
• Make personalised recommendations based on customer history.
• Connect your kiosks with modern systems: CRMs, loyalty apps, and payment gateways.
• Manage and update your entire kiosk network remotely, without a technician on-site.

Learn from Every Customer Interaction

Modern kiosks shouldn’t just process transactions, they should learn from them. If a customer signs up using their phone number or email at a kiosk, you’ve opened the door to build a customer profile. From that point on, every interaction at any of your kiosks (or online) can be linked to this profile.

As customers use your services more frequently, the system starts recognising patterns:

• Regular top-ups? Recommend a monthly bundle with a discount.
• Pays bills on the same date every month? Send a personalised reminder before the due date.
• Always uses cash deposit but no savings account? Suggest an automated saving plan option.

This isn’t just about targeting customers with promotions, it’s about creating experiences tailored to what they actually want and use. The more data you collect, the smarter the system becomes, giving you an edge over businesses still offering the same static, transactional service.

Why It’s Smarter to Upgrade Software, Not Hardware

Replacing self-service machines is expensive and disruptive. You’re looking at procurement costs, logistics, downtime, and staff retraining. Not to mention the hassle of uninstalling and disposing of older equipment.

Upgrading software, on the other hand:

• Extends the Life of Existing Machines: Keep your hardware running for years beyond what was originally planned by simply making it smarter.
• Speeds Up New Service Launches: New services can be deployed across your entire network via a remote software update, without any physical adjustments.
• Minimises Capital Expenditure: Avoid the heavy upfront costs of new hardware while still achieving a modern, competitive customer experience.
• Delivers Faster ROI: Improved services and personalised journeys increase transaction volumes and customer satisfaction almost immediately after rollout.

Modernise with Azimut’s EDK

Azimut’s Experience Development Kit (EDK) is built for exactly this. It helps businesses modernise their self-service infrastructure without swapping out machines.

With Azimut EDK, you can:

• Deploy new services and workflows to existing kiosks.
• Personalise customer journeys using smart recommendations based on transaction history.
• Integrate with CRMs, loyalty programs, payment systems, and third-party APIs.
• Manage, monitor, and update your entire kiosk network remotely.

If you’re sitting on reliable hardware but limited by software, it’s time to modernise the smart way.

Reach out today and let’s talk about what your kiosks could be doing for you.